You may return new, unopened items within 15 days of delivery. We DO NOT allow returns for custom pinatas unless damaged upon delivery and will require a photo of the delivery damge to submit to FEDEX for a claim.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases a refund will be issued quicker. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Custom Pinata Return Policy
We currently ship only to the Continential United States. Sorry, no APO/FPO addresses, US territories, Hawaii, Alaska or international shipments available at this time. Shipping is provided by FEDEX.
If you're returning merchandise because it was delivered late, your credit card will be credited for the amount of merchandise only. We are not responsible for carriers' late deliveries.
Note: If you decide to refuse any shipment, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package. This amount will be subtracted from your merchandise refund.
All Custom Pinatas ship via FEDEX due to the size of our custom pinatas FEDEX Ground is the most cost effective solution. Allow up to 2 weeks for delivery of your custom pinata as they are made as ordered.
We accept the following payment forms: CreditCard, PayPal, Google Checkout, Money Order, Personal Check.
California residents will be charged an 8.25% sales tax on all orders.